Although we want you to be satisfied with your purchase, we understand that returns are sometimes unavoidable. Don’t be concerned; we’re here to help.
We guarantee your complete satisfaction or your money back for 30 days!
30 Days Return and Refund
Your purchase will be refunded or exchanged if you change your mind if:
To be eligible for a refund, the item must be unused, unwashed, uncovered, or in the same condition as when you received it. Manufacturers must package their products.
Returns cannot be processed without a receipt or other proof of purchase. You may be required to provide additional proof of product defects before returning the item. Email the photo. If you request a refund within 5-8 business days of receiving the returned item and verifying that it meets the above requirements, you will receive a refund of the purchase price and free shipping.
You should also explain why your return was rejected and why you cannot get a refund if there is a problem with your return. This usually only happens when you receive an item that is old and unusable.
How can customers return your products?
By Mail
How will customers get the return label?
For defective products
In The Box
For customer remorse
Customers Responsibility
How many days do customers have to return a product?
30 Days
The product conditions that you allow for returns
New
What is the restocking fee?
No Restocking Fee
How much will customers pay for return shipping?
For defective products
No Cost
For customer remorse
No Cost
Damaged Or Faulty Items
If a product is flawed, inaccurately described, or differs from the sample displayed, we will take corrective action. This may entail issuing a refund for the product’s purchase price and shipping costs or providing a replacement product with a pre-paid return shipping label for the defective item. Items that are defective or damaged may already have holes or unraveling seams.
If you discover an error after placing your order, please contact us immediately and we will do our best to correct it.
We cannot assist you or provide a refund if you provided an incorrect shipping address, moved, or need to change a product variant after your order has been shipped.
Late Or Missing Refunds
Double-check your bank account and if you haven’t received your refund, call your credit card issuer. It may take several days after the refund is actually credited.
Then, after booking the discount, call your bank as it may take some time to process.
If you have followed these steps and still have not received your discount, please contact us at [email protected].
Clearance & Final Sale Items
Currently, only standard-priced items can be returned. Sale items cannot be returned unless defective.
GIFTS
If the item was marked as a gift at the time of purchase and delivered directly, we will receive credit for the return value.
Once the returned item has been received, it will be accepted as a gift.
If the item was not identified as a gift at the time of purchase, or if the gift giver delivered the order to themselves for later fulfillment, the gift giver will consider a return.
Shipping
We will send the package there, so please make sure the address listed on the payee is correct. Returned orders will be reshipped at the customer’s expense.
You are responsible for the cost of shipping the returned item back to us.
Shipping charges are not refundable. The refund amount will be the amount after deducting the shipping fee for returning the item to us. Depending on the circumstances, it may take some time for the returned item to arrive for exchange or exchange.
Unfortunately, we cannot guarantee that you will receive the returned item.
You can request a refund within 30 days from the date of purchase. We do not accept returns or exchanges after 30 days.
Although we do our best, we cannot guarantee that all orders will be delivered within the specified timeframe. Please note that refunds will not be given for late shipments.
We are providing 24/7 Customer Support
Support E-mail: [email protected]
Support Number: 604-687-6247
Business Address: 1729 Robson St